Q. Do I need to provide any cleaning equipment or supplies?
No, these are provided by our professional home cleaning staff and their usage is covered by our insurance. We are able to use our customers cleaning equipment or supplies provided that these meet health and safety requirements.
Q. What if I'm dissatisfied with my cleaner?
If the problem is minor we would recommend that you initially bring up your concerns with the cleaner, if it is more serious or if things have not improved after you have spoken with them then call us. Let us know what your concerns are and we will do all we can to remedy the situation as quickly as possible. If you decide that you would like us to introduce an alternative cleaner, then we will do that.
Q. Can I change the cleaning tasks from week to week
It's entirely up to you what tasks your cleaner carries out on a weekly basis, some clients want the same things done each week, others like to have a special job done periodically and others have a monthly rota. As long as you speak to your cleaner and they understand what is required of them then that is fine. However, please ensure that the tasks you set are achievable in the allotted time.
Q. What if my cleaner is off work one week?
We endeavour to cover for illness or holidays within 72 hours of being notified of the cleaners absence, but obviously the more remote the client is the more difficult this becomes for us. Also we find that most clients prefer not to have a replacement for the sake of a week or so because their regular cleaner knows the routine of their property, where as a relief cleaner wouldn't, so they feel it can be more trouble than its worth.
Q. What happens if I am on holiday and don't want the cleaner to call
Please give us a call, ideally providing them with seven working days notice, but no less than two working days notice and we will revise your cleaning programme. We may be obliged to charge you the full clean price should you not contact us.
Q. Who is supposed to pay the cleaner, you or I?
Simply, you pay the AquaClean and we pay the cleaner on a weekly basis.
Q. What am I supposed to do in case my cleaner does not turn up?
It is unlikely that this happens, but should your cleaner does not turn up, please contact us and we will make sure to allocate you an appropriate person.
Q. Can I book a cleaner for an hour per cleaning visit?
Unfortunately not, as we require a minimum of 3 hours per cleaning visit.
Q. What tasks are the cleaners not supposed to do?
Our staff is not supposed to make any professional and deep cleaning of any antique, valuable and delicate items, as well as outside window cleaning unless on the ground floor according our health and safety conditions.
Q. What if my question is not covered here?
If your question isn't covered here please do not hesitate to contact a member of the management team.
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